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1. GENERAL
The following terms and conditions are valid between you and Sunnei s.r.l. (reg no: it09090260960) and apply to all use of and orders placed on sunnei website sunnei.it, and orders made by telephone, e-mail or by live chat with sunnei’s customer service team (henceforth together: the “website”). Please note that Sunnei does not guarantee that all products presented on the website are in stock or are available for purchase. Sunnei preserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Sunnei reserves the right to revise the terms and conditions at any time. The date of the latest update is found in the final section of the terms and conditions. Each purchase is subject to the terms and conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of terms and conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these terms and conditions for future reference.
2. LANGUAGE
The language of the terms and conditions is english.
3. PLACING ORDER
By using the website and/or placing an order on the website, by telephone, e-mail or by live chat you confirm that you have read these terms and conditions and the privacy policy, and that you accept them. Please make sure that you have read and understood the terms and conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these terms and conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. if prolonged inactivity causes your connection to the website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.
4. ORDER CONFIRMATION
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
5. ACCEPTANCE AND SHIPPING CONFIRMATION
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these terms and conditions. The shipping confirmation is our acceptance of your order. please note that sunnei does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
6. COLORS
Sunnei goal is to describe the products at the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. Sunnei cannot be held responsible for any such discrepancy.
7. PRICES
The prices and delivery costs shown on the website include vat. The prices and delivery costs shown on the website may vary from time to time and sunnei is not bound by the price until sunnei has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Sunnei always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note the sunnei may cancel the order even if it has been accepted by sunnei in case that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
8. PAYMENTS
- The following payments are accepted.
- — credit cards and debit cards
- Payment can be made by the following credit cards: visa, mastercard and american expresspayments can also be made by the following debit cards: visa and maestro. (maestro and visa electron:please check with your bank to make sure your credit card is valid for online purchases). The purchases made with visa and mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the website as secure as possible. All credit/debit card transactions on the website are processed using adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to sunnei, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
- — paypal
- When selecting the paypal option, you will be directed to the paypal site to “log in” and review the amount shown before clicking “pay now”. Once this transaction is complete, you will then return to the website.
- The following payments are accepted.
- — credit cards and debit cards
- Payment can be made by the following credit cards: visa, mastercard and american expresspayments can also be made by the following debit cards: visa and maestro. (maestro and visa electron:please check with your bank to make sure your credit card is valid for online purchases). The purchases made with visa and mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the website as secure as possible. All credit/debit card transactions on the website are processed using adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to sunnei, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
- — paypal
- When selecting the paypal option, you will be directed to the paypal site to “log in” and review the amount shown before clicking “pay now”. Once this transaction is complete, you will then return to the website.