RETURNS AND EXCHANGES

You may return an item within 14 calendar days of receiving your order, provided that the item retains its original condition, the packaging is intact, and all tags and the receipt confirming your purchase are included.

Exchanges are also available within 14 calendar days of receiving your order.

Used items cannot be exchanged or returned.

The customer is responsible for shipping costs for returns and exchanges.

HOW TO RETURN OR EXCHANGE AN ITEM

• Return the item to our showroom in person.
• Return the item via Nova Poshta (shipping costs are paid by the customer).

For exchanges, the replacement item will be shipped after we receive the original item back. Refunds are issued within 5 days of receiving the returned item.

We reserve the right to refuse an exchange or return if the rules and conditions described in this section have not been met.

RETURN INSTRUCTIONS

1. Complete the return form included in the shopping bag with your item.
2. Take a photo of the completed form.
3. Send the photo to our customer service team on Instagram: nugastudio_
4. Once we confirm that all details have been completed correctly, send the return to:

Iryna Makeieva

0509306739

Kyiv, Nova Poshta branch No. 72

5. Pay the shipping costs and send the parcel without cash on delivery.

Remember to include the completed return form with the item.

We will issue your refund within 3 days of receiving the returned order.

EXCHANGE INSTRUCTIONS

1. Send your order number to our customer service team on Instagram: nugastudio_
2. Check the availability of the item you would like to exchange yours for.
3. Once the replacement item’s availability has been confirmed, send the item you wish to exchange to:

Iryna Makeieva

0509306739

Kyiv, Nova Poshta branch No. 72

4. Pay the shipping costs and send the parcel without cash on delivery.

We will ship your replacement within 3 days of receiving the returned order.