{"id":366,"date":"2022-12-06T14:12:10","date_gmt":"2022-12-06T11:12:10","guid":{"rendered":"https:\/\/nuga.studio\/uk\/?page_id=366"},"modified":"2026-10-23T15:21:32","modified_gmt":"2026-10-23T12:21:32","slug":"obmin-i-povernennya","status":"publish","type":"page","link":"https:\/\/nuga.studio\/en\/inforamtion\/obmin-i-povernennya\/","title":{"rendered":"exchanges and returns"},"content":{"rendered":"<p><b>RETURNS AND EXCHANGES<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You may return an item within 14 calendar days of receiving your order, provided that the item retains its original condition, the packaging is intact, and all tags and the receipt confirming your purchase are included.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exchanges are also available within 14 calendar days of receiving your order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Used items cannot be exchanged or returned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The customer is responsible for shipping costs for returns and exchanges.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>HOW TO RETURN OR EXCHANGE AN ITEM<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return the item to our showroom in person.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return the item via Nova Poshta (shipping costs are paid by the customer).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For exchanges, the replacement item will be shipped after we receive the original item back. Refunds are issued within 5 days of receiving the returned item.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We reserve the right to refuse an exchange or return if the rules and conditions described in this section have not been met.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>RETURN INSTRUCTIONS<\/b><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Complete the return form included in the shopping bag with your item.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Take a photo of the completed form.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send the photo to our customer service team on Instagram: <\/span><a href=\"https:\/\/instagram.com\/nugastudio_\"><span style=\"font-weight: 400;\">nugastudio_<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Once we confirm that all details have been completed correctly, send the return to:<\/span><\/li>\n<\/ol>\n<p>Iryna Makeieva<\/p>\n<p>0509306739<\/p>\n<p>Kyiv, Nova Poshta branch No. 72<\/p>\n<ol start=\"5\">\n<li><span style=\"font-weight: 400;\">Pay the shipping costs and send the parcel without cash on delivery.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Remember to include the completed return form with the item.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will issue your refund within 3 days of receiving the returned order.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>EXCHANGE INSTRUCTIONS<\/b><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Send your order number to our customer service team on Instagram: <\/span><a href=\"https:\/\/instagram.com\/nugastudio_\"><span style=\"font-weight: 400;\">nugastudio_<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Check the availability of the item you would like to exchange yours for.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Once the replacement item\u2019s availability has been confirmed, send the item you wish to exchange to:<\/span><\/li>\n<\/ol>\n<p>Iryna Makeieva<\/p>\n<p>0509306739<\/p>\n<p>Kyiv, Nova Poshta branch No. 72<\/p>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\">Pay the shipping costs and send the parcel without cash on delivery.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We will ship your replacement within 3 days of receiving the returned order.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RETURNS AND EXCHANGES You may return an item within 14 calendar days of receiving your order, provided that the item retains its original condition, the packaging is intact, and all tags and the receipt confirming your purchase are included. Exchanges are also available within 14 calendar days of receiving your order. Used items cannot be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":372,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-366","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/pages\/366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/comments?post=366"}],"version-history":[{"count":17,"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/pages\/366\/revisions"}],"predecessor-version":[{"id":25555,"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/pages\/366\/revisions\/25555"}],"up":[{"embeddable":true,"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/pages\/372"}],"wp:attachment":[{"href":"https:\/\/nuga.studio\/en\/wp-json\/wp\/v2\/media?parent=366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}